Refund policy
Return & Refund Policy – Mocharo Coffee
At Mocharo Coffee, we strive to provide high-quality instant coffee products to our customers. If you are not satisfied with your purchase, please review our return and refund policy below.
Returns
Due to the nature of food products, we generally do not accept returns once the product package has been opened. However, if the product arrives damaged or defective, please contact us within 3 days of receiving your order.
Refunds
Refunds are only issued in the following cases:
- The product was damaged during delivery
- The wrong item was delivered
- The product was defective or unusable
To request a refund, please contact our support team with your order number and clear photos of the product.
Refund Process
Once your request is reviewed and approved, the refund will be processed within 5-7 business days using the original payment method.
Exchanges
We may offer a replacement product if the item received is damaged or incorrect.
Contact Information
If you have any questions about returns or refunds, please contact us:
Email: Mocharocoffee@gmail.com
Location: Karachi, Pakistan
By purchasing from Mocharo Coffee, you agree to this return and refund policy.